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Are you using any 3rd party equipment, such as a router or a switch? Have you tested without the device(s) connected/powered on.

Does this occur on one device? Or all devices? If this is a service level concern, all devices would be impacted, but a localized home network issue could lead to either one, more or all devices being intermittent as well.

This information is useful for identifying that.

How often does this occur and when did it start? Is it during peak periods only? We can review the network to determine if perhaps congestion might be leading to your experience.

This is addressable and support can help with that. If they are not and the WAN Uptime is considerably lower, it's an indicator that the modem is losing connection to the CMTS. These results should be within 5 minutes of each other. This can also be found on the status page of your modem's GUI.

Are you connecting with a wired or a wireless connection? Imperative knowledge as WiFi issues are not necessarily caused by service issues.

Visit: with a wired device to your modem.

These are important to know if it's due to a signal level issue that the service is disconnecting.

These can be found in the Status page of your Modem's GUI. Here's a few things to look out for / provide so further investigation can ensue. I'll do what I can to assist in helping get to the bottom of it. We can all attest to intermittent service being incredibly difficult to deal with for sure. I suggest you can request your modem to be zapped if you haven't had that tried on your modem yet. But will need few days to see if this actually will resolve my issue. Surprisingly my modem is a lot more responsive after the zap. The last thing I requested was asking Rogers tech to try Zapping my modem.

However, I used the Rogers modem gateway and still experienced the packet loss issue so it is not my router. Otherwise I go through useless troubleshooting steps and at the end being blamed it is my 'router'. Everytime when I try to call into Rogers, the issue will correct itself and then no one could ever find out whats wrong with my connection. I would randomly intermittently experience packet loss 5-10 losses and then goes back to normal for a bit and then happens again. Had tech come to check my lines, didn't find anything wrong. probably over the course of 1 month now since I first spotted this issue. Funny, your symptoms is exactly what I have been experiencing.